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    {"id":4263,"date":"2022-02-23T15:31:52","date_gmt":"2022-02-23T13:31:52","guid":{"rendered":"https:\/\/www.newton.it\/case_study\/esprinet-customer-centricity-program\/"},"modified":"2023-10-17T10:42:50","modified_gmt":"2023-10-17T08:42:50","slug":"esprinet-customer-centricity-program","status":"publish","type":"case_studies","link":"https:\/\/www.newton.it\/en\/case_study\/esprinet-customer-centricity-program\/","title":{"rendered":"Esprinet &#8211; Customer Centricity Program"},"content":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;yes&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-xs-12&#8243; el_class=&#8221;case-studies-title&#8221;][vc_column_text]<\/p>\n<h1><span style=\"color: #000000;\">Esprinet &#8211; Customer Centricity Program<\/span><\/h1>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1695129679561{padding-top: 20px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4 data-usually-unique-id=\"837925374849301940029515\"><span style=\"color: #ff2b2b;\">Pathway that addresses the challenges of managing the \u201cinternal client\u201d (colleagues) and external clients (suppliers, end users).<\/span><\/h4>\n<p>[\/vc_column_text][vc_column_text]<span style=\"color: #000000;\">Esprinet, a leading company in tech distribution in Italy and the Iberian Peninsula (approximately 1700 employees), invests in the centrality of the client. Since 2020, Esprinet has been working with Newton to develop a unique programme, the first of its kind in Italy: innovative, articulate, multi-year.<\/span>[\/vc_column_text][vc_column_text][\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1000&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;element_from_fade&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; el_class=&#8221;section-alternate&#8221;][vc_column css=&#8221;.vc_custom_1642762332218{margin-right: 200px !important;}&#8221;][vc_column_text] <style> #h5vp69f4ff836f4d8 .h5vp_video_overlay{ top:10px; left:10px; } .popup_close_btn { display:none }.h5vp_player.popup_close .plyr { display:none }.h5vp_popup_wrapper.popup_close video { display:none }#h5vp69f4ff836f4d8 video { max-width:100% }#h5vp69f4ff836f4d8 { border-radius:0px }#h5vp69f4ff836f4d8 { overflow:hidden }#h5vp69f4ff836f4d8 .h5vp_video_overlay p { color:#ffffff }#h5vp69f4ff836f4d8 .h5vp_video_overlay p { font-size:20px }#h5vp69f4ff836f4d8 { width:100% }#h5vp69f4ff836f4d8 .h5vp_popup svg { background:#ff2b2b }#h5vp69f4ff836f4d8 .h5vp_video_overlay p:hover { color:#ffffff } <\/style>         <div> \r\n        <div data-unique-id=\"69f4ff836f669\" class=\"h5vp_player h5vp_player_initializer\" id=\"h5vp69f4ff836f4d8\" data-settings='{&quot;options&quot;:{&quot;playsinline&quot;:false,&quot;controls&quot;:[&quot;play-large&quot;,&quot;restart&quot;,&quot;play&quot;,&quot;progress&quot;,&quot;current-time&quot;,&quot;volume&quot;,&quot;captions&quot;,&quot;fullscreen&quot;],&quot;tooltips&quot;:{&quot;controls&quot;:true,&quot;seek&quot;:true},&quot;seekTime&quot;:10,&quot;loop&quot;:{&quot;active&quot;:true},&quot;autoplay&quot;:true,&quot;muted&quot;:true,&quot;hideControls&quot;:true,&quot;resetOnEnd&quot;:true,&quot;captions&quot;:{&quot;active&quot;:true,&quot;language&quot;:&quot;auto&quot;,&quot;update&quot;:false},&quot;ratio&quot;:&quot;&quot;,&quot;speed&quot;:{&quot;selected&quot;:1,&quot;options&quot;:[0.5,0.75,1,1.25,1.5,1.75,2,2.5,3]}},&quot;infos&quot;:{&quot;id&quot;:0,&quot;startTime&quot;:0,&quot;autoplayWhenVisible&quot;:false,&quot;popup&quot;:false,&quot;popupBtnExists&quot;:false,&quot;popupBtnClass&quot;:false,&quot;sticky&quot;:false,&quot;stickyPosition&quot;:&quot;top-right&quot;,&quot;protected&quot;:false,&quot;video&quot;:{&quot;source&quot;:&quot;https:\\\/\\\/vimeo.com\\\/693452977&quot;,&quot;poster&quot;:false,&quot;quality&quot;:false,&quot;subtitle&quot;:false},&quot;provider&quot;:&quot;vimeo&quot;,&quot;branding&quot;:false,&quot;endscreen&quot;:false,&quot;endscreen_text&quot;:false,&quot;endscreen_text_link&quot;:false,&quot;streaming&quot;:false,&quot;propagans&quot;:false,&quot;streamingType&quot;:&quot;hls&quot;,&quot;disableDownload&quot;:false,&quot;disablePause&quot;:false,&quot;thumbInPause&quot;:false,&quot;FYT&quot;:false,&quot;chapters&quot;:false,&quot;isCDURL&quot;:false,&quot;CDURL&quot;:false,&quot;watermark&quot;:{&quot;enabled&quot;:false,&quot;type&quot;:&quot;email&quot;,&quot;text&quot;:&quot;&quot;},&quot;saveState&quot;:true,&quot;nothing&quot;:&quot;false&quot;,&quot;thumbStyle&quot;:false,&quot;posterTime&quot;:false,&quot;captionEnabled&quot;:false,&quot;analyticsEnabled&quot;:false}}' video-id=\"9\" \r\n                style=\"--plyr-color-main: #ff2b2b;\">\r\n            <div id=\"false\" class=\"h5vp_wrapper\">\r\n\t\t\t<!-- sticky close  -->\r\n\t\t\t<!-- <div class=\"sticky_close\">&times;<\/div> -->\r\n\t\t\t<div class=\"popup_close_btn\">&times;<\/div>\r\n            <div class=\"h5vp_popup_overlay\"><\/div>\r\n\t\t\t\r\n\t\t\t\t\t\t\t<!-- for library  -->\r\n\t\t\t\t\t\t\t\t\t<div  class=\"notlibrary\"  data-poster=\"\" data-plyr-provider=\"vimeo\" data-plyr-embed-id=\"https:\/\/vimeo.com\/693452977\"><\/div>\r\n\t\t\t\t\t\t\t\t\t\t<\/div><\/div>\r\n        <\/div>\r\n        [\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; el_class=&#8221;case-studies-li&#8221;][vc_column width=&#8221;2\/12&#8243; css=&#8221;.vc_custom_1642762332218{margin-right: 200px !important;}&#8221;][\/vc_column][vc_column width=&#8221;8\/12&#8243;][vc_column_text css=&#8221;.vc_custom_1643022738615{padding-top: 60px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h5><span style=\"color: #ff2b2b;\">Goals<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text]<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Improve online and offline client management<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Increase trust toward the \u201cinternal client\u201d (colleagues)<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Improve relationships with suppliers<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Manage the company\u2019s growth and expansion, including abroad, by creating an environment based on meaningful collaboration between people and teams<\/span><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><span style=\"color: #000000;\">Fighting back against a \u201csilo\u201d mentality<\/span><\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;2\/12&#8243;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1643279616719{background-color: #111111 !important;}&#8221; z_index=&#8221;&#8221; el_class=&#8221;case-studies-title-padding&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1645627736461{padding-top: 60px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h5><span style=\"color: #ff2b2b;\">Content<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1694791023313{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4>The project begins with an analysis of the environment, interviews and surveys examining the corporate culture, developing focus groups with corporate ambassadors, and a video documentary for internal distribution with a creative and educational style intended to raise awareness of customer centricity and increased engagement.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1003&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1643279616719{background-color: #111111 !important;}&#8221; z_index=&#8221;&#8221; el_class=&#8221;case-studies-title-padding&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1645712179820{padding-top: 60px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h5><span style=\"color: #111111;\">Content<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1694791070842{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4>The second part of the pathway involved the use of Newton\u2019s app to build up customer centricity capacity through interactive videos: Esprinet\u2019s challenge of customer centricity, employing professional actors and employees, became a full-on, real TV series.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1001&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; css=&#8221;.vc_custom_1645711783720{background-color: #111111 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1642762332218{margin-right: 200px !important;}&#8221;][vc_single_image image=&#8221;986&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1643279616719{background-color: #111111 !important;}&#8221; z_index=&#8221;&#8221; el_class=&#8221;case-studies-title-padding&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1645712179820{padding-top: 60px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h5><span style=\"color: #111111;\">Content<\/span><\/h5>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1694791115785{padding-bottom: 20px !important;}&#8221;]The project continued with the creation of working groups, including one dedicated to \u201cpositive speech\u201d which led to the creation of an internal company radio station, Good Words Radio, presented by speakers from Newton with guests from inside and outside the company.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1695129716243{padding-bottom: 20px !important;}&#8221;]<\/p>\n<h4>The \u201cColors\u201d working group produced the ideas and the script for the Esprinet Colors pathway, based on different relationship styles. Last but not least, Animals was a project that carried out an innovative and original analysis which sought for the company\u2019s different teams and business units to \u201cimagine themselves\u201d outside of the box.<\/h4>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;1005&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; el_class=&#8221;case-studies-li&#8221; css=&#8221;.vc_custom_1649064000963{padding-bottom: 60px !important;background-color: #111111 !important;}&#8221;][vc_column css=&#8221;.vc_custom_1642762332218{margin-right: 200px !important;}&#8221;][vc_single_image image=&#8221;1007&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1645543946774{background-color: #111111 !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1643036859270{padding-top: 60px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h5><span style=\"color: #ff2b2b;\">Project activities<\/span><\/h5>\n<p>[\/vc_column_text][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;no-column-inner d-flex&#8221;][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790479706{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h5>Analysis of corporate culture and creation of ad hoc reports<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790485938{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h5>Creating Esprinet CX ambassador community<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790491428{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h5>Planning Esprinet CX video-documentary<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;no-column-inner d-flex&#8221;][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790498180{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221;][vc_column_text]<\/p>\n<h5>Online training for the entire Italian workforce<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790502537{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221;][vc_column_text]<\/p>\n<h5>Planning and developing a fully digital app with interactive videos<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790508437{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221;][vc_column_text]<\/p>\n<h5>Developing a script for the Esprinet CX TV series<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;no-column-inner d-flex&#8221;][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790514459{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221;][vc_column_text]<\/p>\n<h5>Planning in-platform gaming activities<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790524376{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221;][vc_column_text]<\/p>\n<h5>Developing and implementing operational working teams<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790529371{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221;][vc_column_text]<\/p>\n<h5>Planning and implementing corporate video, radio and podcast Good Words Radio<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1645543946774{background-color: #111111 !important;}&#8221; z_index=&#8221;&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1645714397907{padding-top: 60px !important;padding-bottom: 20px !important;}&#8221;]<\/p>\n<h5><span style=\"color: #111111;\">Project activities<\/span><\/h5>\n<p>[\/vc_column_text][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;no-column-inner d-flex&#8221;][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790561297{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h5>Italian-Spanish intercultural analysis and analysis of corporate culture of Esprinet Spain<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790567435{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h5>Designing a custom Esprinet CX Spain pathway<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;d-flex&#8221; width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1694790572863{background-image: url(https:\/\/www.newton.it\/wp-content\/uploads\/2022\/01\/Gradient-Linear.svg?id=476) !important;}&#8221; offset=&#8221;vc_col-xs-12&#8243;][vc_column_text]<\/p>\n<h5>Preparing The Esprinet Colors: online training pathway<\/h5>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; css_animation=&#8221;&#8221; el_class=&#8221;no-column-inner d-flex&#8221; css=&#8221;.vc_custom_1648550844519{padding-bottom: 60px !important;}&#8221;][vc_column_inner el_class=&#8221;d-flex&#8221; 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[\/vc_column_text][vc_column_text]Esprinet, a leading company in&#8230;<\/p>\n","protected":false},"featured_media":2076,"template":"","meta":[],"tipologia":[36,34],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.4.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Esprinet - Customer Centricity Program - Newton S.p.A.<\/title>\n<meta name=\"description\" content=\"The customer centricity program is a path that addresses the challenges of managing internal (colleagues) and external (suppliers, end users) customers. 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